If you are not satisfied
with your order for any reason, we will accept the return of full-priced items
that are in new, unused condition, with original tags attached and when
accompanied by an original Zia Zamora receipt/invoice or gift receipt. Returned
items must not be washed, worn or altered. We do not accept returns of
swimwear, underwear or custom-made items.
Credit for your returned
item(s) will be refunded back to your account in the same form of payment in
which it was received. The credit should appear on your next statement. You
will receive an email confirming the completion of return processing.
You have one option for
returning/exchanging merchandise purchased online:by mail. All returns/exchanges of
online orders,by mail must be returned within 30 days from the day the order was
Option: By Mail
To return or exchange by mail, please follow these
1. Complete the required information on the packing slip included with your
2. Securely pack your merchandise, making sure to include all pages of the
packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made on Ziazamora.com, mail your return package at any canada
Postal Service office, or hand off your package to your Canada Postal Service
mail carrier driver.